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Service Technician

1 month ago

Cardiff, Cardiff, United Kingdom Eriez Full time

About Eriez:

Eriez is a global leader in separation technologies, established in 1942. Our commitment to innovation has positioned us as a driving market force in several key technology areas.

About the Role:

This role is responsible for supporting Eriez customer base by completing service/commissioning visits predominantly around the UK, but also into Europe and very rarely long haul worldwide trips may be required.

Key Responsibilities:

  • Support customer base with service/commissioning visits predominantly in UK. Infrequent European travel required. Very rare Worldwide travel may also occur
  • Carry out scheduled maintenance and other service activities including commissioning
  • Conduct mechanical service work/mechanical fitting
  • Software and hardware engineering processes
  • Software programming (PLCs, SCADA/HMIs, variable speed drives, communications networks)
  • Assist customers and internal personnel with technical questions
  • Adhering to Safety Guidelines and policies set out by customers and Eriez
  • Ensuring customer relationships are maintained and developed through high standards of service
  • Following site visits, ensure reports are completed to a high standard to provide customers with site findings and recommendations
  • Provide customers with remote assistance if necessary

Requirements:

  • Minimum 3 years of experience in a similar role
  • Electronic and electrical experience
  • Mechanical experience, such as reading drawings & assembly
  • Ability to read electrical schematics
  • A natural problem solver, with good customer service skills
  • Able to communicate effectively at all levels
  • Naturally focused - able to retain a clear view of the overall objective when working under pressure
  • Worldwide travel to customers sites is an integral part of the role, so you must be comfortable with this

Benefits:

  • Annual salary of c. £40,000
  • Private Healthcare (BUPA)
  • Employer pension contributions of up to 6%
  • Tech Scheme
  • Cycle to Work Scheme
  • 26 days annual leave
  • Referral programme
  • Discounted shopping vouchers