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Automotive Performance Improvement Specialist
2 months ago
Job Summary
MSX International is seeking a highly skilled Network Aftersales Coach to support our client's dealerships in the Leeds/York area. The ideal candidate will have a passion for automotive aftersales and a proven track record of delivering improvements in key performance indicators.
About the Role
The Network Aftersales Coach will work with Retailers within the Volkswagen Group network to identify areas for improvement and develop strategies to enhance customer satisfaction and return to workshop scores. Key responsibilities include:
- Engaging with Heads of Business, Aftersales Management, and Teams to ensure buy-in and implementation of agreed action-plans and sustainability.
- Assessing designated businesses' current processes, activities, and cultures using programme tools to prioritize areas for improvement.
- Delivering a structured coaching approach to designated businesses to deliver real and sustainable improvements in processes, communication, and team working.
- Ensuring service levels are maintained to the client by consistently applying the coaching structure and presenting a professional image.
About You
We are looking for an individual with great interpersonal and analytical skills, a friendly personality, and a flexible approach to work. The ideal candidate will have:
- Automotive aftersales experience of minimum 3-5 years.
- Good knowledge of business KPI data and the ability to analyze and identify opportunities.
- Experience of aftersales process implementation.
- Effective communication skills.
- Volkswagen experience is an advantage.
What We Offer
As a Network Aftersales Coach at MSX International, you will have the opportunity to build a career, make a difference, and be part of an exciting industry. We offer a competitive salary, company car, fuel card, 25 days annual leave, pension plan, and cash back healthcare scheme. You will also have the opportunity to progress within the company and access global opportunities.
Working Pattern and Location
The successful candidate will work 40 hours per week, Monday to Friday, in a field-based role. The contract is permanent.
