Customer Service Technician

6 days ago


Wakefield, Wakefield, United Kingdom Vistry Group Careers Full time

We are seeking a skilled Customer Service Technician to rectify defects reported by purchasers within the Vistry and NHBC warranty periods. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and upholding our company's commitment to quality.

**What We Offer**

* Competitive basic salary and annual bonus
* Company van
* Up to 33 days annual leave plus bank holidays
* Private Healthcare
* Competitive contributory pension scheme
* Life assurance - 4 x your annual salary
* Share incentive schemes
* Employee rewards portal with many more benefits...

**What We're Looking For**

* Behave in line with our company values - Integrity, Caring and Quality
* Educated to GSCE / GCE standard in Maths & English, and, or,
* BTEC diploma in Building Construction or an NVQ Level 2 or similar, or
* City & Guilds in relevant trade
* Valid CSCS card
* Driving License
* Proven experience working for a residential house builder as an assistant site manager or materials controller or trades
* Detailed understanding of NHBC customer handover requirements
* Good understanding of Microsoft Office, Excel, Outlook
* Ability to handle complaints and difficult situations


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