Breakdown Customer Care and Sales Specialist
4 days ago
Jigsaw, part of the PIB Group, is a dynamic organization that prioritizes its culture as collaborative, social, energetic, and fun. Our commitment to employee wellbeing and development is evident in our efforts to create an environment that fosters creativity and enjoyment.
About the Role
We are seeking a highly skilled Breakdown Customer Care and Sales Specialist to join our team. This role involves providing exceptional customer service, handling day-to-day administration tasks efficiently, and working closely with colleagues to achieve shared goals.
Responsibilities
* Advise clients competently, offering clear guidance and explanations* Provide a friendly and helpful service, demonstrating passion for customer satisfaction* Work under pressure to meet deadlines and targets* Adapt to new processes and procedures set by the business, advising on appropriate actions required* Process mid-term adjustments and cancellations on existing policies* Collect payments for amendments or missed direct debit payments* Solve customer queries throughout the policy lifecycle* Demonstrate high levels of communication, organization, thoroughness, and time management to clear workloads efficiently* Assist surge calls by answering and arranging relevant services on a case-by-case basis* Provide training and coaching when necessary* Quoting and closing new business enquiries* Building and maintaining long-standing client relationships* Retaining existing clients at renewal* Identifying opportunities to upsell additional products suitable for customers' needs* Working towards individual targets
Requirements
* Excellent written and verbal communication skills* Excellent customer service skills, with the ability to empathize and successfully handle difficult customers* Ability to work under pressure* Excellent organizational skills* PC literacy, with a working knowledge of Microsoft Word and Excel* Competitive salary: £28,000 - £35,000 per annum* Benefits package including holiday allowance, death in service benefit, company pension scheme, enhanced maternity and paternity leave packages, flexible benefits package, discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel, and more
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