Senior Technical Leadership Position
7 days ago
Job Description:
We are seeking a Senior Technical Leadership Position at Sharp UK to lead our Technical Consultant team and drive operational excellence.
About the Role:
- Team Leadership: Lead and develop the Technical Consultant team, ensuring consistent performance and growth.
- Operational Efficiency: Drive operational efficiency by implementing and refining processes, workflows, and technology that enhance our service delivery.
- Technical Training: Identify and coordinate technical training programs to equip the team with skills to manage evolving operational challenges.
- Client Engagement: Provide on-site IT consultancy and operational management for key clients, ensuring their systems run smoothly and efficiently.
- Recruitment: Lead the recruitment of top talent with the right skills to support high-level IT operations and consultancy.
- Operational Strategy: Participate in Lead Consultants meetings to contribute to the business's operational strategy and long-term technical vision.
- Service Auditing: Shadow team members to audit services, ensuring high-quality and operational excellence.
- Technical Support: Serve as the key escalation point for complex operational and technical issues, guiding the regional team in delivering top-tier support.
- Client Solutions: Work directly with clients to deliver tailored IT operational solutions and oversee the management of complex IT projects from concept to completion.
About You:
- You have proven experience managing teams, ideally within an IT Managed Service Provider (MSP) environment, with a focus on operational leadership.
- You have a strong background in delivering IT consultancy services, with expertise in managing Microsoft 365 and Azure platforms within an operational framework.
- You are proficient with server hardware, operating systems, hypervisors, and networking equipment, ensuring seamless operations across multiple environments.
- You are committed to self-development, ideally working toward Microsoft Expert-level certifications, with a focus on operational excellence.
- You possess excellent troubleshooting and operational problem-solving skills.
- You have strong communication abilities, able to convey complex technical issues to both technical and non-technical stakeholders.
- You are approachable, supportive, and adaptable, particularly when responding to the needs of the team and clients in fast-paced IT operations environments.
Benefits:
- A competitive salary range of £60,000 - £80,000 per annum, depending on experience.
- A comprehensive benefits package, including health insurance, pension scheme, and annual leave.
- The opportunity to work with cutting-edge technologies and continually improve operational processes.
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