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Audi Workshop Operations Manager

2 months ago

King's Lynn, Norfolk, United Kingdom Jago Consultants Full time
Audi Workshop Controller Job Description

Our client, a forward-thinking company with 13 brands across 5 locations, is seeking a highly organized and motivated Audi Workshop Controller to join their Aftersales team at their Multi-Franchise site in King's Lynn.

Key Responsibilities:
  • Maximize workshop efficiency by effectively utilizing resources and personnel to achieve high productivity levels.
  • Collaborate with represented brands to ensure exceptional customer care and satisfaction, while building customer retention.
  • Determine daily workshop availability and communicate frequently with the Service Reception team regarding capacity.
  • Maintain accurate progress information for each job allocated to ensure the Service Reception team is informed, keeping customers updated.
  • Handle customer complaints efficiently and effectively.
  • Work closely with the Aftersales Manager to ensure a smooth dealership operation.
  • Ensure timely and accurate completion of department administration and operational data, adhering to standards and dealership reporting policies.
  • Comply with employment, FCA, environmental, Health and Safety, GDPR, and Trading Standards policies and practices, as well as statutory legislation.
  • MOT tester certification is a distinct advantage.
  • Complete work in a timely and efficient manner.
Benefits:
  • Basic salary of £35,000 (OTE £40,000)
  • Bonus Scheme
  • Company pension
  • 22 days annual leave plus statutory bank holidays
  • Birthday off following successful probation