Customer Service Representative

1 day ago


Giffnock, East Renfrewshire, United Kingdom East Renfrewshire Council Full time

Job Opportunity

We are seeking a highly skilled and experienced individual to join our Customer & Business team as a Casual Customer role.

The successful candidate will be responsible for providing comprehensive support in relation to the processing of memberships, direct debit, and all associated processes.

Key responsibilities will include:

  • Providing excellent customer care when dealing with telephone, face-to-face, and online enquiries
  • Assisting with business support in relation to financial transactions
  • Working with a variety of ICT systems and packages, including Microsoft Office
  • Experience of cash handling and payment processing

The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills.

Requirements

To be considered for this role, applicants must have:

  • Experience of dealing with a variety of general and complex enquiries
  • Excellent customer care skills
  • Computer literacy and experience of working with ICT systems
  • Experience of cash handling and payment processing

What We Offer

As a member of our team, you will have the opportunity to work in a dynamic and enthusiastic environment, with a competitive salary and benefits package.

How to Apply

To apply for this role, please submit your application, including your CV and a covering letter, to [insert contact details].



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