Restaurant Operations Manager
1 week ago
About the Role:
We are seeking an experienced Assistant Manager to join our Front of House Leadership team at Archie's. As a key member of our management team, you will be responsible for coordinating day-to-day operations, leading by example, and ensuring exceptional customer service.
Key Responsibilities:
- Co-ordinate the day-to-day operations within your store in the absence of the General manager
- Follow all cash handling procedures in place
- Co-accountability for overall business performance which includes sales, stock & labour
- Delivering superior service and maximising customer satisfaction
- Responding efficiently and accurately to resolve customer dissatisfaction in a timely manner
- Organise and supervise shifts and always striving for perfection
- Ensure compliance with sanitation and safety regulations is met, completing all daily & weekly checklists
- Ensure all of our customers receive food and drink prepared to brand standards
- Control operational costs and identify measures to reduce waste
- Promote the brand in the local community through word-of-mouth and restaurant events
- Motivate, mentor, and provide feedback to your team members & team leaders to achieve store targets set
Requirements and Skills:
- Proven experience as an Assistant Manager, Supervisor, Team Leader or similar role specifically in a branded or quick service restaurant environment
- Experience managing both front and house teams in a fast-paced setting
- An experienced Hospitality leader who is looking to take the next step in their career
- Proven customer service experience in a management role
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and staff
- Familiarity with restaurant management software in their previous role
- Strong leadership, motivational and people skills
- The hunger to learn, develop and progress
What We Offer:
- Great rates of pay
- Employee benefits
- Lovely work environment
- Quarterly paid bonus based on achieving store targets
- A free meal on every shift +30% discount in ALL Archie's sites for you and your guests
- Top-notch training and real opportunities for career progression
- Employee referral scheme
DBS Requirement:
All Managers are required to undergo a DBS which will be processed at the offer stage.
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