Operational Excellence Lead

1 week ago


New Haw, United Kingdom Amber Employment Services Ltd Full time

Job Description

We are seeking an experienced Operational Excellence Lead to join our team at Amber Employment Services Ltd. As the ideal candidate, you will have a passion for managing teams, navigating change, and driving operational excellence. This role places you in a leadership position, managing a team of up to 15 skilled individuals responsible for application-related activities governed by strict targets and timelines.

About the Team

The successful candidate will be responsible for managing a team of up to 15 skilled individuals responsible for application-related activities governed by strict targets and timelines. You will thrive in this role if you can problem-solve, prioritise, and think on your feet.

Key Responsibilities:

  • Provide line management and leadership, ensuring your team is motivated, performing effectively, and prioritising their wellbeing.
  • Quickly familiarise yourself with team workflows, triage procedural issues, and implement solutions to optimise performance.
  • Oversee day-to-day business-as-usual (BAU) work, freeing up the Head of Team to focus on strategic projects.
  • Lead the implementation of new legislation within the team and across the wider business.
  • Champion compliance with ISO 9001 (quality management), ISO 27001 (information security), GDPR, and record management standards.

Your Skills & Experience:

  • Proven experience in staff management and motivation, including navigating complex and high-pressure environments.
  • Strong operational delivery experience, capable of juggling priorities and multitasking effectively.
  • A confident communicator skilled in facilitating difficult conversations and driving corporate initiatives.
  • Change management expertise, ensuring business and people readiness.
  • Proficiency with Microsoft Office 365, especially Teams, Word, Excel, and Outlook, and the ability to learn new systems quickly.

Benefits:

  • Hybrid working pattern, combining office collaboration with home-based flexibility.
  • Opportunity to lead a pivotal team, contributing to critical regulatory work in an evolving landscape.

Duration: 12 months (to potentially extend for a further 6 months)

Estimated Salary: £50,000 - £70,000 per annum



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