Senior Account Professional

4 weeks ago


Leicester, Leicester, United Kingdom Aptean Full time

Account Manager Opportunity at Aptean

The Account Manager will play a pivotal role in ensuring the objectives of both Aptean and our customers are met. This involves the day-to-day management of contracts, acting as the primary point of contact for queries, escalations, performance, and problem-solving. The Account Manager will work closely with the Account Director to manage the P&L for the accounts, providing input and recommendations for P&L improvements.

Main Responsibilities:

  • Manage and maintain account action plans both internally and externally to ensure items are concluded in an appropriate timeframe.
  • Work alongside the carrier management team to ensure service continuity for the Client.
  • Support the Account Director in managing cost increases and other contractual amendments.
  • Be the lead in all projects relating to the contract, ensuring the needs of all stakeholders are considered and incorporated.
  • Manage and maintain excellent relationships with key customer personnel.
  • Ensure delivery of agreed Service Levels/KPI's.
  • Organise and present at regular internal and external account reviews.

Requirements:

  • Aptitude for building strong and lasting relationships/partnerships in service-critical client-facing sites.
  • Commercially aware, astute, self-motivated, and performance-driven.
  • Excellent IT skills, especially in MS Office.
  • Proven track record of delivering results in a similar field and discipline.

About Aptean:

Aptean is a global provider of mission-critical, industry-specific software solutions. Our purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations. We pledge to promote a company culture where diversity, equity, and inclusion are central, and we are committed to using our unique experiences, opinions, and beliefs to bring innovative solutions to our customer base.



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