Senior Account Professional
4 weeks ago
Account Manager Opportunity at Aptean
The Account Manager will play a pivotal role in ensuring the objectives of both Aptean and our customers are met. This involves the day-to-day management of contracts, acting as the primary point of contact for queries, escalations, performance, and problem-solving. The Account Manager will work closely with the Account Director to manage the P&L for the accounts, providing input and recommendations for P&L improvements.
Main Responsibilities:
- Manage and maintain account action plans both internally and externally to ensure items are concluded in an appropriate timeframe.
- Work alongside the carrier management team to ensure service continuity for the Client.
- Support the Account Director in managing cost increases and other contractual amendments.
- Be the lead in all projects relating to the contract, ensuring the needs of all stakeholders are considered and incorporated.
- Manage and maintain excellent relationships with key customer personnel.
- Ensure delivery of agreed Service Levels/KPI's.
- Organise and present at regular internal and external account reviews.
Requirements:
- Aptitude for building strong and lasting relationships/partnerships in service-critical client-facing sites.
- Commercially aware, astute, self-motivated, and performance-driven.
- Excellent IT skills, especially in MS Office.
- Proven track record of delivering results in a similar field and discipline.
About Aptean:
Aptean is a global provider of mission-critical, industry-specific software solutions. Our purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors, and other focused organizations. We pledge to promote a company culture where diversity, equity, and inclusion are central, and we are committed to using our unique experiences, opinions, and beliefs to bring innovative solutions to our customer base.
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