System Support and Maintenance Professional

6 days ago


City Of London, United Kingdom Picture More Ltd Full time

Picture More Ltd is a leading global law firm in London, and we are seeking a highly skilled System Support and Maintenance Professional to join our team.

In this newly created position, you will be working as the sole ITSM System Administrator for the firm, utilizing Ivanti Neurons as their ITSM platform.

The successful candidate will have strong technical expertise, excellent stakeholder management skills, and experience in managing day-to-day IT operations and maintenance.

We offer a competitive salary of £58,000 - £68,000 per annum, depending on experience, plus benefits.

Responsibilities
  • Manage the day-to-day delivery of ITSM administration and maintenance
  • Develop and implement ITSM solutions to meet business needs
  • Collaborate closely with Technical IT teams and stakeholders
  • Ensure optimal user adoption and satisfaction of the ITSM tool

Requirements:

  • ITIL certification (ideally to Practice Manager level)
  • Excellent technical expertise and problem-solving skills

Benefits: A competitive salary, opportunities for professional growth and development, and a collaborative work environment.


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