Senior Technical Advisor

2 days ago


London, Greater London, United Kingdom ENGINEERINGUK Full time
About the Role:

ENGINEERINGUK is seeking a Senior Technical Advisor to join our team. As a Senior Technical Advisor, you will be responsible for developing trusting relationships with customers, understanding their business needs / drivers, reviewing service disruptions, providing monthly / quarterly metrics, and assisting with pre-launch planning. You will also utilize your technical skills to solve difficult support issues and technical challenges.

Responsibilities:
  1. Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics, and assist with pre-launch planning.
  2. Utilize technical skills to solve difficult support issues and technical challenges.
  3. Understand operational parameters and troubleshooting process for customer issues and escalations.
  4. Advocate for customer needs to overcome adoption blockers and drive new feature development.
  5. Improve customer capabilities by running workshops, operations and architecture reviews.
  6. Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
  7. Work with customers across all levels from developers through to C-Suite executives.
Estimated Salary: $140,000 - $200,000 per year

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