Claims Technician

1 week ago

Chelmsford, Essex, United Kingdom Recruit Insure Ltd Full time
About the Role

We are seeking a highly organized and detail-oriented Claims Technician to join our Casualty Team at Recruit Insure Ltd. As a Claims Technician, you will be responsible for the administration of Casualty Real Estate Claims, ensuring timely and accurate processing of claims.

Key Responsibilities
  • Administer new claims by receiving instructions, issuing acknowledgments, capturing data, risk screening, and triaging cases.
  • Distinguish between notification-only cases and formal claims.
  • Collaborate closely with Adjusters to assist with investigation and validation inquiries.
  • Manage the lifecycle of claim files, ensuring proactive diary management and handling.
  • Communicate with insured parties, insurers, brokers, and other stakeholders to provide excellent customer service, acting as the primary point of contact.
  • Ensure time reporting and billing align with internal standards, processes, and systems.
  • Capture data and produce management information (MI) for clients and internal use, including performance measurement and data integrity reports.
  • Maintain compliance with company standards, including technical, operational policies, data protection, and information security protocols.
  • Provide account management support.
  • Handle incoming telephone calls and resolve related queries.
  • Process invoicing.
  • Liaise with insurers for monthly liability claim updates via bordereaux reports.
About You

We are looking for an ambitious self-starter who is highly organized and able to self-manage the workload to deliver consistently high-quality output. You will need to have a good understanding of Casualty claims and will need:

  • Strong working knowledge of Word and Excel.
  • Excellent analytical skills and attention to detail.
  • Thrive in a high-pressured working environment.
  • Be driven to meet and exceed targets.
  • It would be desirable to hold or be working towards a professional claims qualification.
  • Organized and self-motivated.
Perks and Benefits

We offer a range of benefits, including:

  • Bonus scheme.
  • Career progression.
  • Private health cover.
  • Pension at present 2% contributory / 8% non-contributory.
  • Flexible working conditions.
  • Hours are Monday - Friday 9am - 5pm.

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