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Client Service Partner

2 months ago

London, Greater London, United Kingdom CSC Full time
Job Title: Client Service Partner

Location: London

Working Hours: Monday to Friday - 9am - 5.30pm

Hybrid - Office Days: Tues to Thurs

As a Client Service Partner at CSC, you will be responsible for delivering exceptional business-to-business support to our clients. This role involves taking and fulfilling orders, managing a portfolio of digital assets, and providing service support for accounts.

Key Responsibilities:

  1. Client Relationship Management: Build and maintain strong relationships with clients by providing excellent customer service and support.
  2. Service Support: Handle service issues, invoicing questions, and research for individual client requests.
  3. Domain Management: Manage a portfolio of domain names, trademarks, and brand protection business to help protect and secure our clients' global internet brands.
  4. Product Support: Assist Product Managers with brand launches, problem-solving, product development, and troubleshooting.
  5. Research and Analysis: Conduct research and analysis of customer data to inform business decisions.
  6. Client Demonstrations: Conduct online demonstrations for clients and sales staff.

Requirements:

  1. Language: Must be fluent in English. Any additional language would be a plus.
  2. Experience: Experience in a similar customer service-oriented role is advantageous.
  3. Skills: Strong Microsoft Office skills including MS Excel, Word, and Outlook.
  4. Attention to Detail: Previous experience in producing quality results with high attention to detail.