Housing Resident Liaison Specialist

4 weeks ago


Ramsgate, Kent, United Kingdom CIH International Housing Group Full time
Job Description
We are seeking a resident experience coordinator to support the customer journey and deliver planned works externally and internally. As a key member of our team, you will be responsible for embedding a customer-focused culture through our Red Thread behaviours and Customer Service Standards.

Your main duties will include supporting branch activities, managing and recording customer contacts, and providing thorough analysis and reporting. You will also develop and maintain strong relationships with clients, the local community, and governing bodies, while supporting local bid and mobilisation opportunities.

We require the successful candidate to have previous experience in a customer-facing role, knowledge of social housing and planned works, good administrative skills, and excellent communication skills. A UK full driving licence and entitlement to work within the UK are also essential requirements.

In return for your hard work, we offer a competitive salary of £27,000 plus a company van and fuel card, as well as 25 days annual leave plus bank holidays. You will also benefit from our family-friendly policies, uniform provided, and Employee Assistance Programme (EAP).

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