Restaurant Operations Manager
6 days ago
The German Doner Kebab Shift Manager is a key role in supporting the franchisee to ensure the store is run efficiently and profitably. This involves directly leading, coaching, and inspiring all team members to provide total customer satisfaction and a great product at all times while controlling costs and building sales.
This position requires someone with proven management experience, ideally gained in the food franchise, restaurant, or hospitality sector.
Responsibilities:- Action the business performance of the restaurant as set by the Restaurant Manager.
- Action restaurant sales levels and profitability.
- Action marketing activities such as promotional events and discount schemes.
- Prepare reports at the end of the shift/week including staff control, food control, wastage, and sales.
Stock Control:
- Order or requisition food and other supplies needed to ensure efficient and continuous operation.
- Inspect supplies, equipment, and work areas to ensure conformance to established GDK standards.
Training:
- Provide staff training and ongoing support of staff members.
- Ensure storage areas are secure, neat, and clean at all times maintaining high standards of quality control, hygiene, sanitation, health, and safety as per GDK policies.
- Maintain the food standard and presentation in accordance with GDK standards.
- Ensure the team is polite and efficient and provides excellent services at all times maintaining the exceptional GDK standard and quality.
- Meet and greet customers whenever possible.
- Make sure the customers are enjoying their meals and take action to investigate and solve any customer queries or complaints.
- Train staff regarding fire and safety procedures so they are aware of all Health, Safety, and Fire regulations and abide by their terms.
- Prepare duty rosters maintaining cleanliness and hygiene procedures.
- Ensure wastage is kept to a minimum.
- Ability to work in a team and talent for motivating others, have excellent customer service skills and ability to remain calm under pressure.
- Hold a basic Food Hygiene Certificate.
- Conduct daily staff briefings and ensure staff is punctual and available for each shift.
- To support and adhere to the equal opportunities policy of the company.
- Care in service to avoid accidents.
- Ensure cash/credit card security.
- To carry out any other reasonable duties within the overall function of the job.
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