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Customer Service Representative

4 weeks ago

Wrexham, Wrexham, United Kingdom Pavers Shoes Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Wrexham. As a key member of our sales team, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.

Key Responsibilities

  • Deliver exceptional customer service, ensuring a positive and engaging experience for all customers
  • Advise customers on shoe care and accessories, achieving daily sales targets and KPIs
  • Be a team player, maintaining a friendly and positive attitude, and supporting the maintenance of store standards and product placements

What We Offer

  • A competitive hourly rate of £11.70 (21+), with opportunities for pay increases after completing the required retail induction
  • A generous staff discount scheme, which can be shared with family and friends
  • Holiday entitlement, which increases with service
  • Company contribution pension
  • Access to the Pavers Foundation, an employee-led grant application and charitable giving scheme
  • Access to the Pavers Academy, providing career pathways through online learning, face-to-face courses, apprenticeships, and mentoring programs
  • Access to wellbeing and financial support through RetailTRUST

Requirements

  • Good availability, including weekends and weekdays
  • Previous experience in sales, customer care, or a related field is desirable, but not essential

About Pavers Shoes

Pavers Shoes is a growing, profitable business with family values and green credentials. We offer a friendly, engaging, and positive environment for our colleagues to work in, where they can make a real difference and feel valued.