Optical Practice Manager

1 month ago


Cardiff, Cardiff, United Kingdom M&S Opticians Full time

About the Role:
M&S Opticians is seeking a motivated and organized individual to fill the role of Assistant Store Manager in our busy practice. As an Assistant Store Manager, you will play a pivotal role in ensuring the smooth operation of the Optical and Hearing Practice while delivering industry-leading patient care. You will assist the Store Manager in the daily running of a successful optical practice, focusing on leadership, customer journey, financial management, and business development.

Key Responsibilities:
Lead, motivate, and manage a team of optometrists, hearing aid audiologists, and optical assistants to ensure the highest standards of patient care and service delivery.
Ensure an exceptional customer journey by maintaining a welcoming and professional atmosphere, addressing patient inquiries and concerns, and ensuring timely and accurate service.
Drive business growth by pulling the right levers to drive store KPIs, ensuring the store is profitable.
Collaborate with senior management to develop and execute business strategies aimed at expanding the practice's patient base and market presence.

Requirements:
Proven experience in an optical role, preferably as a supervisor or team leader.
Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
Excellent communication and interpersonal skills to effectively interact with patients and staff.
Solid understanding of practice operations, industry regulations, and business development.
Professional demeanor and a commitment to delivering outstanding patient care.

Benefits:
Competitive salary
Company pension
Employee discount schemes
Canteen

Job Type: Full-time

Experience:

  • optical sales/management: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person



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