Lead Electrical Engineer
1 day ago
Todd Hayes Ltd is seeking a talented Lead Electrical Engineer to join their team in Wymondham, Norfolk. As a senior member of the aftersales technical support department, you will be responsible for leading technical support activities, overseeing product commissioning, managing service operations, and administering product warranties.
Duties and Responsibilities:
• Lead technical support activities, addressing complex issues and ensuring customer satisfaction.
• Oversee product commissioning, ensuring optimal performance and customer delight.
• Manage service operations, coordinating teams to deliver high-quality results.
• Administer product warranties, ensuring customers receive comprehensive coverage and warranty claims are processed efficiently.
• Coordinate breakdown resolution, minimizing downtime and maintaining a positive customer relationship.
• Develop and implement training programs for internal staff and external customers, enhancing technical knowledge and skills.
• Manage projects related to aftersales services, ensuring timely completion and adherence to quality standards.
• Implement and maintain quality assurance processes, ensuring excellence in technical support.
• Manage budgets for the aftersales technical support department, optimizing cost-effectiveness and efficiency.
Benefits:
• Competitive salary: £70,000 - £90,000 per annum, depending on experience.
• Electric car scheme and health cash plan from Bupa.
• Flexible working and 25 days' holiday.
• Pension scheme and bonus scheme.
• Employee assistance programme and ongoing professional development opportunities.
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