Senior Engineering Operations Manager

2 weeks ago

London, Greater London, United Kingdom Citi Full time

Company Overview


Citi is a global financial institution that provides financial services to individuals and institutions around the world.


We are committed to making a positive impact on the communities we serve through our operations and technology.



Salary


The estimated salary for this role is $120,000 per year, depending on experience and qualifications.



Job Description


This is a full-time position in Citi's Operations and Technology Chief Information Office Business area. As Senior Engineering Operations Manager, you will lead the development of a dedicated capability in Services Production Management, which will involve establishing a minimum dedicated SRE capability across 7 distinct Services sub-domains.


You will be responsible for building solid partnerships with Development leadership & delivery teams to maximise engagement and delivery of shared goals, a cohesive BoW and agile working principles.


You will also build and deliver a growth plan for SRE leveraging the potential of Technical Operational teams, including implementing a network of trusted production architects to aid with architectural reviews of new products/applications.


In addition, you will be responsible for Services domain wide SRE BoW, tracking benefit realisation, including adoption of production developer tools / process adherence, imbedding Agile working principles.


Drives engagement, training & development of the SRE community, instilling a culture of technical excellence & collaboration. Supporting low/zero touch Production management, along with Observability, Resiliency and Recoverability outcomes.



Required Skills and Qualifications


To be successful in this role, you will need:


  • Proven track record delivering organizational transformation or demonstrable experience engaging, motivating, and influencing stakeholder teams.
  • Strong practical / real world experience of SRE and Agile working practices.
  • Experienced in varied Production Management disciplines with a track record of continual improvement.
  • Desired strong technical background, experienced with pitfalls and best practices related to automation, monitoring, observability, resiliency & recoverability.
  • Strong financial planning and cost discipline.
  • Exceptional staff engagement and talent development.
  • Experience managing distributed teams and familiarity with relevant technologies, including relational and NoSQL databases, middleware, programming languages and operating systems.


Benefits


We offer a competitive base salary, as well as a range of additional benefits, including:


  • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
  • A discretionary annual performance-related bonus.

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