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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Biffa plc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve issues and concerns.
- Manage customer relationships to build trust and loyalty, ensuring a positive experience for our customers.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- Stay up-to-date with company policies, procedures, and product knowledge to provide expert advice to customers.
Requirements:
- Excellent customer service skills with a strong focus on building relationships and resolving issues.
- Strong communication and interpersonal skills to effectively interact with customers, colleagues, and management.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- Basic computer skills with proficiency in Microsoft Office.
What We Offer:
- Competitive salary and benefits package including 24 days holiday per year.
- Opportunities for career growth and development within a dynamic and innovative company.
- A collaborative and supportive work environment with a team of dedicated professionals.
About Biffa:
Biffa plc is a leading waste management company that provides a range of services to households, businesses, and local authorities. We are committed to reducing waste and promoting sustainability through innovative solutions and technologies.
Why Join Us:
At Biffa, we believe that our people are our greatest asset. We offer a range of benefits and opportunities to support your career growth and well-being, including:
On-the-job training and development to help you succeed in your role.Access to Biffa Perkz, our employee benefits program, which offers discounts and rewards for you and your family.Pioneering family-friendly policies to support work-life balance and employee well-being.