SCHLOSS Roxburghe is seeking a highly skilled Spa Therapist to join our team in delivering exceptional guest experiences. As a Spa Therapist, you will be responsible for performing professional spa treatments and therapies, ensuring the highest level of standards and customer service is delivered to all guests.

• Perform Spa Treatments: Deliver a wide range of spa treatments, including massages, facials, and body treatments, to the highest standards.
• Provide Exceptional Guest Service: Ensure a warm, professional, and efficient service at every stage of the spa guest journey, with a focus on attentive and luxury service.
• Maintain a Clean and Safe Environment: Ensure your spa treatment room is always well stocked and fully set up before beginning a treatment, adhering to all hygiene standards and health and safety regulations.
• Contribute to Innovation: Contribute to ideas and initiatives to drive innovation in the department and enhance the guest experience.
• Upsell and Promote Products: Actively promote and professionally advise guests of other spa services, treatments, and products available at the spa.
• Assist with Product Knowledge: Assist in promoting spa & body care products to guests and offer full product knowledge.
• Request and Manage Stock: Request, collect stock, and supplies in accordance with minimum stock levels.
• Communicate with Management: Share and communicate to the Spa management and maintenance teams any guest-related concerns, products, or equipment needs and technical service requests.
• Maintain Accurate Records: Assist in keeping accurate written records of treatments and products used in view of repeat guests.
• Participate in Training: Participate in on-going training, with assistance from your designated trainer, and continue to study your skills.

• Qualifications: Level 3 NVQ/SVQ or equivalent in Beauty Therapy qualification essential.
• Experience: Minimum of 1 year's experience in performing Spa and Beauty treatments.
• Industry Knowledge: Proven experience in the luxury Spa & Wellness industry preferred.
• Knowledge of Treatments: Good knowledge of Spa, wellness, and beauty treatments preferred.