Dining Services Associate
3 weeks ago
Pan Pacific London is a luxury hotel that offers understated, comforting, and approachable service in the heart of London's premium Square Mile. Our hotel fuses together wellbeing innovation and impeccable service across various dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.
About the Role
We are seeking a passionate and guest-focused Commis Runner to join our incredible Straits Kitchen & Bar team at Pan Pacific London. The ideal candidate will demonstrate confidence, empathy, and professionalism when dealing with guests and associates alike. They will be calm under pressure and committed to delivering exceptional experiences for our guests.
Key Responsibilities
As a Commis Runner in Straits Kitchen & Bar, you will be responsible for creating exceptional experiences for our guests. Your key responsibilities will include:
- Maintaining complete knowledge of all menu items, preparation methods, ingredients, sauces, portion sizes, garnishes, presentation, and prices.
- Performing the preparation of station and kitchen pass, ensuring compliance to departmental standards.
- Anticipating service staff needs, responding promptly, and acknowledging all staff, regardless of the time of day.
- Ensuring that all dining areas are cleared, maintained, and reset according to department procedures.
- Performing table set-ups, checking for cleanliness, neatness, and agreement to departmental standards whenever requested.
Benefits of Working at Pan Pacific London
We pride ourselves on our close-knit relationships, development, and wellbeing. As a member of our team, you will enjoy:
· Access to Mental Health First Aiders
· Celebrating your Birthday with an extra day off
· Cycle to Work Scheme
· Referral Scheme
· Seasonal Ticket Loan
· Enhanced Maternity and Paternity Policy
· Eye Care Voucher Scheme
· Social & Employee Wellness Activities
· Employee Assistance Programme including 24/7 virtual GP and financial advisors
· 2 Hotel-Wide Social Events a year, as well as additional social gatherings
· Flexible Work Policy
· Dry cleaning for uniforms and work attire
· Reward and Recognition – Star of the Month, Manager of the Quarter, and Star of the Year
· Guest Experience Programme
· Discount on our Food and Beverage Outlets
· Discount on Internal Spa Treatments
· Culture Club – Focuses on Diversity and Inclusion
· Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
· Complimentary meals prepared for you by our chefs
· 2 Study Days per year (fully paid and in addition to your annual leave)
· 2 Volunteer Days per year (fully paid and in addition to your annual leave)
· Progression – our goal is to always coach and keep our employees, helping you to develop and grow internally and within the PPH Group
· Additional YuLife Perks
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