Data Driven Innovation Solutions Specialist
3 weeks ago
We are seeking a seasoned Technical Account Manager to join our Global Technical Account Management team at KX Systems, Inc. in London, Belfast and Newry, United Kingdom or Dublin, Ireland.
About the Role:In this role, you will work closely with customers to understand their technical environments and use cases, providing expert support and enablement to help them maximize their return on investment (ROI) in our software. You will be responsible for developing strong relationships with stakeholders, providing product training, and offering ongoing technical guidance on data ingestion/migration, performance tuning, workflow optimization, architecture review, and more.
Key Responsibilities:- Serve as the primary technical point of contact for assigned customers, fostering strong relationships and delivering exceptional customer service.
- Provide comprehensive product training to ensure customers have the necessary expertise to utilize our software effectively.
- Offer ongoing technical guidance to customers, covering a range of topics including data ingestion/migration, performance tuning, workflow optimization, architecture review, and more.
- Identify potential churn risk and collaborate with internal stakeholders to mitigate it.
- Work closely with the Account Director to prepare value propositions for expansion opportunities.
- Maintain accurate records of customer interactions, issues, use cases, performance metrics, and other relevant information.
- A minimum of 3+ years' experience in a solution architect or technical account manager role.
- Proven experience in the data and analytics vendor space.
- Bachelor's degree in Computer Science or a related field.
- Previous experience in the financial services industry.
- Familiarity with vector databases, Large Language Models (LLMs), and Generative AI workflows.
- Experience with kdb+, parquet, Python, and other data science/analytics technologies.
- Understanding of cloud and on-prem/cloud hybrid architectures.
- Competitive salary up to $175,000 per year based on experience.
- Individualized training and skills development opportunities.
- Private healthcare package and Employee Assistance Programme.
- Enhanced maternity and paternity package.
- Wellness Days and Volunteer Days.
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