Plant Service Manager

1 month ago

Rhyl, United Kingdom Jones Bros Civil Engineering Full time
Job Title: Plant Service Manager & Controller

At Jones Bros Civil Engineering, we are seeking a highly skilled and proactive Plant Service Manager & Controller to join our dynamic team. This role is responsible for managing and coordinating service operations to ensure our heavy equipment fleet is serviced, maintained, and fully operational.

Key Responsibilities:
  • Service & Breakdown Operations Management:
    • Schedule, coordinate, and manage all service & breakdown operations to ensure timely and efficient delivery.
    • Dispatch and track service calls, ensuring effective allocation of resources.
    • Monitor job progress to ensure adherence to timelines, budgets, and quality standards.
    • Maintain accurate records of service and breakdown activities, including job details, materials used, and communications with clients.
  • Fleet Maintenance and Management:
    • Ensure the regular servicing and maintenance of the fleet, including excavators, dumpers, bulldozers, and other heavy equipment.
    • Monitor equipment status and schedule necessary maintenance and repairs to minimise downtime.
    • Coordinate with service fitters to ensure the efficient execution of maintenance and repair tasks.
    • Implement and oversee preventative maintenance programmes to extend equipment lifespan and reduce unexpected breakdowns.
  • Client and Stakeholder Communication:
    • Provide regular updates to the Group Plant Manager on service operations and fleet status.
    • Act as the primary point of contact for project management teams regarding service inquiries, issues, and complaints.
    • Provide timely updates on the status of ongoing service jobs, ensuring high levels of customer satisfaction.
    • Collaborate with sales, logistics, and the wider plant team to optimise service delivery and address logistical challenges.
  • Team Coordination and Support:
    • Assign tasks to service fitters, balancing workloads to ensure efficient resource utilisation.
    • Provide technical guidance and support to service fitters, helping to resolve issues during service operations.
    • Conduct regular performance reviews of service fitters, offering feedback and identifying opportunities for training and development.
    • Manage the day-to-day activities of the service fitters, ensuring team members are motivated, supported, and adhere to company policies.
  • Compliance and Safety:
    • Ensure compliance with all relevant health, safety, and environmental regulations across service operations.
    • Maintain a strong focus on safety procedures, conduct regular checks, and implement necessary improvements.
    • Document all maintenance and repair work, maintaining records in line with company policies and legal requirements.

Requirements:

  • Proven experience in a similar role within the plant/heavy equipment sector.
  • Strong technical knowledge related to excavators, dumpers, bulldozers, etc.
  • Excellent organisational and time management skills.
  • Ability to prioritise tasks and adapt to changing priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office and service management software.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Supportive and inclusive work environment.

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