Digital Infrastructure Specialist

2 days ago


Gloucester, Gloucestershire, United Kingdom Workforce Staffing Ltd Full time

We are Workforce Staffing Ltd, a company on a mission to support businesses on their digital journey by providing a complete range of construction site services together with the rental of digital equipment.

We offer the latest in GNSS and Machine Control equipment technology from leading manufacturers to meet our customer needs. Our solutions include Job Site Setup, 3D Data and terrain mapping, and delivering bespoke training courses focusing on engineers and machine operators.

As a Digital Infrastructure Specialist, you will be field-based in the Southwest, reporting to our office as part of our on-site presence. Your primary responsibility will be carrying out installations of aftermarket MC and MG systems, ensuring excellent communication skills to provide customers with the best levels of service.

You will also provide support and training to End User Customers and assist our sales team where required for technical backup on technology products.

Duties and Responsibilities:

  • Carry out installations of aftermarket MC/ MG systems, including timely responses to requests, accurate installations, and production of documentation post-installation
  • Assist and carry out site localisations and base station setups where required
  • Provide training support for installs of aftermarket MC/ MG systems on site and at point of sale
  • Update CRM system with support call details, install details, and asset details
  • Maintain close liaison with customers and other departments to ensure the promotion of our brand

Requirements:

  • Experience of working with heavy plant and machinery
  • Excellent customer service delivery
  • Proficiency in Microsoft Office (Outlook, Excel, Teams)
  • GCSEs grades C or above
  • Ability to work independently and to deadlines
  • Good communication skills, self-motivated, and well-organised
  • Technical aptitude, problem-solving, and proactive

What We Offer:

  • Competitive Salary: £45,000 - £55,000 per annum
  • Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown
  • Employee Assistance Programme
  • Pension Scheme
  • Career development/progression
  • Death in service benefit
  • Company van


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