Customer Experience Champion

4 weeks ago

London, Greater London, United Kingdom Butternut Box Full time
About the Opportunity

We're on a mission to deliver fresh, healthy food for cats, direct to their door. Our team is passionate about providing an exceptional customer experience, and we're looking for a dynamic individual to join us in this exciting journey.

Key Responsibilities
  • Be the face and voice of Marro to new and existing customers, providing exceptional customer service and support.
  • Use communication tools, including phone, email, live chat, and social media, to keep customers informed and engaged.
  • Actively seek and pass on customer insights and feedback to help shape the future of our business.
  • Deal with a wide range of customer queries, issues, and feedback, resolving problems independently and effectively.
  • Help form our culture and voice, bringing a fresh perspective to everything we do.
About You
  • Exceptional communication skills, both spoken and written.
  • A passion for problem-solving and finding resolutions independently.
  • Ready to get stuck in and work hard wherever you're needed most.
  • Keen to take initiative in improving customer experiences and suggesting innovative ideas to help shape our team.
  • Love and understand cats, with the ability to relate to customers' concerns and feelings.
  • Can work autonomously to a very high standard, and also thrive as part of a team.
  • Reasonable numerical reasoning skills.
  • Kind, giving, and thoughtful.
  • Eager to learn and improve.
  • Genuine, honest, reliable, and adaptable.
What We Offer
  • 25 days holiday (plus 8 bank holidays) and an additional day for every year of service.
  • 5 paid 'paws' days per year to support learning and/or wellbeing.
  • £500 personal learning & development budget.
  • Marro/Butternut Box employee discount.
  • Enhanced parental leave.
  • Co-working office space.
  • Flexible working hours and work from home options.
  • Cycle to work scheme.
  • Pension with NEST.
  • Private Medical Insurance with Vitality.
  • Private Dental Insurance with Bupa.
  • Time off for fertility treatments and pregnancy loss.
  • Paid sabbaticals for squad members with 5 or more years at Butternut.
  • Discounted gym access through MyGymDiscounts.

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