IT Systems Specialist

1 week ago


Leeds, Leeds, United Kingdom Intellect Group Full time

Intellect Group is seeking an experienced IT Systems Specialist to join their technical team in Leeds. This role offers a competitive salary of £35,000 - £45,000 per annum.

Job Description:
  • Provide first and second-line technical support to clients, resolving issues related to Windows desktop and server environments.
  • Administer Office 365 environments, including user management, email configurations, and security settings.
  • Deploy and manage Azure cloud services, assisting clients with migrations, implementations, and optimizations.
  • Support and maintain telephony systems, assisting clients with configuration, troubleshooting, and upgrades.
  • Collaborate with the first-line support team to escalate and resolve complex technical issues in a timely manner.
  • Document and maintain accurate records of technical configurations, procedures, and troubleshooting steps.
  • Assist with project implementations, including system upgrades, migrations, and infrastructure deployments.

Key Skills and Qualifications:

  • A proven track record in Managed Service Provider (MSP) / IT Solutions environment.
  • Proficiency in Windows desktop and server operating systems, including Active Directory and Group Policy management.
  • Strong understanding of Office 365 administration, including Exchange Online, SharePoint, and Teams.
  • Knowledge of Azure cloud services, including virtual machines, storage, networking, and security.
  • Experience with telephony systems, including installation, configuration, and support.
  • Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.


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