Service Quality Assurance Officer

2 days ago


Glasgow, Glasgow City, United Kingdom OPTICAL EXPRESS Full time
Job Description

We are seeking a Service Quality Assurance Officer to join our team in Glasgow. The successful candidate will be responsible for assisting the Patient Care Manager with communications to patients who have services or customer care concerns and complaints.

You will also be responsible for managing patient concerns and complaints, in compliance with company policies, and will have excellent time management skills and the ability to prioritize multiple tasks. You will also be articulate with written and verbal communication and proficient in Microsoft Office applications.

This is a great opportunity to work in a fast-paced and dynamic environment, and to contribute to the delivery of high-quality patient care. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we would love to hear from you.

Estimated Salary: £32,000 - £37,000 per annum.



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