Social Media Community Builder

2 weeks ago

London, Greater London, United Kingdom Next15 Full time
About Cubaka

We are an award-winning Social Media agency based in the UK, working with renowned brands such as Virgin Mattel, Linda McCartney Foods, and Avanti West Coast Trains. Our team consists of a friendly mix of Strategists, Creatives, Account Managers, Media Planners, and Buyers, all united by our goal of creating captivating social media content that wins people's time.

Our mission is to build thriving online communities, keep brands part of the conversation, and make every interaction count. We're looking for a Creative Social Media Community Manager to join our team in London and help elevate the social presence of standout clients like Linda McCartney Foods, Sipsmith, and OMODA.

Your Role
  • You will work hand-in-hand with our strategy, creative, and accounts teams to ensure each brand shows up in a consistent, relevant, and engaging way.
  • You'll be the voice behind the comments, spotting golden opportunities to jump into trending topics and get your brands noticed.
Key Responsibilities
  1. Community Engagement: Implement social strategies that connect, keeping brands active in relevant conversations and ensuring followers receive fast, meaningful responses.
  2. Community Building & Moderation: Engage with audiences, manage conversations, and foster positive interactions that turn casual followers into faithful advocates.
  3. Crisis Management & Feedback Handling: Handle negative feedback with a steady hand and thoughtful tone, using community insights to refine content and strategy.
  4. Performance & Insights: Track engagement metrics, community health, and overall performance, using those insights to adjust and improve always aiming for more impact.
  5. Trend Awareness & Innovation: Stay up-to-date with social media trends and platform updates, ready to jump into trending conversations and bring new ideas to the table.
Your Qualifications
  • 23 years of experience in social media management or community management, ideally in an agency setting or managing multiple brands.
  • Experience creating and executing community management outreach strategies that drive engagement and loyalty, building brand fame.
  • Excellent writing skills, with the ability to craft brand-appropriate responses and content that is both engaging and strategic.
  • A knack for identifying trending topics and real-time opportunities that align with brand values.
  • Demonstrated experience with social media metrics, community engagement tracking, and using data to refine strategies.
  • Crisis management experience, responding effectively to customer feedback and managing online reputation.
  • Proficiency with social media management tools (e.g., Sprout Social, Hootsuite) and platform insights.
  • A collaborative mindset and experience working across cross-functional teams (creative, strategy, accounts).
About You

As a skilled Social Media Community Manager, you'll have a deep understanding of social media platforms, trends, and best practices. Your excellent communication skills and ability to write compelling content will enable you to build strong relationships with our clients' brands. With 23 years of experience in social media management or community management, you'll possess a unique blend of creativity, technical expertise, and business acumen.

What We Offer
  • Unlimited holiday
  • Free breakfast in the office
  • Perkbox
  • Auto-enrolment pension with up to 8% contribution
  • Regular socials and team-building sessions
  • Annual salary review and quarterly performance reviews
  • Choice of company Apple MacBook Pro or PC
  • Hybrid office working (approx. 2 days in the office, 3 days at home, flexible)
Why Work with Us

Cubaka and Brandwidth recognize that managing diversity is a continuous process of improvement and not a one-off initiative. Therefore, we develop and review our diversity strategy on an annual basis to support the achievement of business goals, including ways of addressing the diverse needs of our clients.

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