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Hospitality Team Lead

2 months ago

Oxford, Oxfordshire, United Kingdom Wells & Co Full time

**About Us**

Wells & Co is a dynamic and growing company that prides itself on delivering exceptional customer experiences. Our team is passionate about serving up freshly made artisan pizzas, comfort food, and a wide selection of beers in a welcoming and vibrant atmosphere.

**What We Offer**

  • **Competitive Hourly Salary**: We believe in rewarding our team members with a fair and competitive hourly salary that reflects their hard work and dedication.
  • **28 Days Holiday**: Our team members enjoy a generous holiday allowance, allowing them to recharge and come back to work refreshed and motivated.
  • **Company Pension Scheme**: We offer a comprehensive pension scheme to help our team members plan for their future and secure their financial well-being.
  • **Retail and Beer Discounts**: As a valued member of our team, you'll enjoy exclusive discounts on our food and beverages, as well as other retail offers.
  • **Refer a Friend Bonus**: We appreciate the value of word-of-mouth referrals and offer a bonus to team members who successfully refer friends to join our team.
  • **Meals on Duty**: Our team members enjoy complimentary meals while on duty, allowing them to take a break and refuel in our vibrant atmosphere.
  • **Employee Assistance Programme**: We care about our team members' well-being and offer access to an employee assistance programme, providing support and guidance when needed.
  • **Benefits Portal**: Our benefits portal provides a convenient and easy-to-use platform for team members to access and manage their benefits.
  • **Career Development Programme**: We're committed to helping our team members develop their skills and advance their careers, with a comprehensive programme of training and development opportunities.
  • **Fun Culture and Supportive Team**: Our team is passionate about creating a fun and supportive work environment, where everyone feels valued and empowered to succeed.

**Your Role as Team Leader/Supervisor**

We're seeking a talented and motivated Front of House Team Leader to join our team and lead the way in delivering exceptional customer experiences. As a Team Leader, you'll be responsible for:

  • **Taking Responsibility for the Customer Journey**: You'll ensure that every customer has a second-to-none experience, from the moment they walk in the door to the moment they leave.
  • **Taking Accurate Orders and Working Closely with Kitchen Staff**: You'll work closely with our kitchen team to ensure that orders are accurate and delivered promptly, while maintaining a high level of customer satisfaction.
  • **Ensuring Payments and Receipts are Correct**: You'll be responsible for ensuring that all payments and receipts are accurate and processed efficiently.
  • **Confidently Recommending Menu and Drinks Offerings**: You'll be confident in recommending our menu and drinks offerings to customers, highlighting the unique features and benefits of each item.
  • **Observing Service and Standards and Reporting Any Incidents or Issues**: You'll be vigilant in observing service and standards, reporting any incidents or issues to management and taking corrective action as needed.
  • **Being a Supportive and Proactive Leader**: You'll be a supportive and proactive leader, empowering your team to succeed and providing guidance and coaching as needed.

**What We're Looking For**

We're seeking a talented and motivated individual with:

  • **Previous Leadership Experience in a Hospitality or Customer-Facing Environment**: You'll have a proven track record of leadership experience in a hospitality or customer-facing environment, with a strong understanding of customer service principles and practices.
  • **Enthusiasm and Passion for Food and Beer**: You'll be passionate about food and beer, with a deep understanding of our menu and drinks offerings and the ability to confidently recommend them to customers.
  • **The Ability to Deliver Excellent Customer Service and Great Teamwork in a Fast-Paced and Pressurized Environment**: You'll be able to deliver exceptional customer service and great teamwork in a fast-paced and pressurized environment, remaining calm and composed under pressure.
  • **A Result-Driven and Ambitious Individual Keen to Develop Your Career and Your Team**: You'll be a result-driven and ambitious individual, keen to develop your career and the careers of your team members, with a strong focus on delivering results and achieving goals.