Automotive Receptionist
3 weeks ago
We are seeking a highly skilled and professional Receptionist to join our Igloo bodyshop team in Droitwich, Worcestershire. This is an exciting opportunity to work with a dynamic company and be part of a fast-paced environment.
Key Responsibilities:
- Greet and assist customers both in person and over the phone, providing information and updates on repairs.
- Schedule vehicle bookings and manage drop-offs and pick-ups to maintain efficient workflow in the bodyshop.
- Handle customer and insurer queries, passing important details to the workshop team as necessary.
- Arrange vehicle recoveries when required.
- Carry out administrative tasks such as processing invoices for parts, excess charges, and sales.
- Regularly update customers on the status of their repairs.
- Perform ad-hoc tasks to support the bodyshop team.
Requirements:
- Familiarity with Bodyshop Management Systems (BMS).
- Strong IT skills, particularly Microsoft Office.
- 3 to 5 years' experience in the accident repair industry or a fast-paced business environment.
- Basic knowledge of motor vehicles and the repair process.
- Excellent organisational skills, with the ability to multitask in a busy setting.
- Outstanding communication skills to effectively support the team and interact with customers.
About the Role
This is a full-time position working Monday to Friday, 9am to 5pm. The salary for this role is £26,000 per annum.
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