Insurance Client Service Consultant

3 weeks ago


Maidstone, Kent, United Kingdom Howden Group Holdings Full time

About the Role

We are seeking a skilled Account Handler to support our team in delivering exceptional client service and driving business growth. As an Account Handler, you will be responsible for managing client relationships, processing insurance requirements, and providing expert advice to our commercial clients.

Key Responsibilities

  • Assist in achieving Group/Division client retention targets by providing an excellent level of service.
  • Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary, and action meeting points (if applicable).
  • Undertake market exercises to establish the most competitive terms available.
  • Obtain renewal terms and present to clients.
  • Issue renewal documentation in line with contract certainty.
  • Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
  • Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Actively cross-sell products from other Divisions.

Requirements

  • Working knowledge of all main classes of General Insurance and the CII's Code of Ethics and GDPR.
  • Minimum of 2 years' experience dealing with SME or commercial clients.
  • Good level of technical insurance skills, to be assessed by regular in-house testing.
  • Accuracy and attention to detail with the ability to process work quickly and efficiently.
  • Ability to prioritise work and meet deadlines.
  • Excellent client service skills combined with good negotiation and broking skills.
  • Excellent oral and written communication skills.
  • Ability to gather and analyse information from the client and respond appropriately to an individual client's level of understanding.
  • Ability to persuade and influence others.
  • GCSEs A-C in Maths & English.
  • Cert CII (desirable).
  • Acturis (desirable).

About Us

Howden is a collective – a group of talented and passionate people all around the world. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

We value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

  • Our successes have all come from someone brave enough to try something new.
  • We support each other in the small everyday moments and the bigger challenges.
  • We are determined to make a positive difference at work and beyond.


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