Estate Agents Sales Manager

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom AMR - Specialist Property Recruiters Full time
Sales and Lettings Department Manager

We are seeking a highly motivated and experienced Sales and Lettings Manager to join our dynamic team in Cambridge. As a key member of our sales and lettings department, you will be responsible for driving business growth and ensuring exceptional client satisfaction.

Key Responsibilities:
  • Oversee the entire sales and lettings process, from property valuation to completion.
  • Ensure properties are presented to the highest standard and marketed effectively.
  • Conduct property viewings and negotiate offers with buyers, sellers, landlords, and tenants.
  • Handle all enquiries from prospective buyers, sellers, landlords, and tenants.
  • Perform valuations of both sales and letting properties.
  • Manage the preparation of tenancy agreements, contracts, and other necessary paperwork.
  • Oversee property maintenance issues and coordinate necessary repairs or improvements.
  • Manage lease renewals and negotiations with tenants.
Client Relationship Management:
  • Build and maintain strong relationships with clients, providing exceptional customer service.
  • Address and resolve client queries and concerns promptly and professionally.
  • Conduct regular follow-ups with clients to ensure satisfaction and encourage repeat business.
Marketing, Market Analysis and Strategy:
  • Market the brand through regular posting, writing blogs and commentary articles.
  • Develop and implement effective marketing strategies to attract clients and properties.
  • Generate sales instructions and build landlord relationships through pro-active sales and marketing.
  • Set up and manage social media platforms.
  • Stay up-to-date with local market trends and developments.
  • Provide insights and recommendations to the senior management team to inform business strategy.
  • Monitor competitor activity and adjust strategies to maintain a competitive edge.
  • Represent the brand at local and national events.
Compliance and Administration:
  • Ensure all sales and lettings activities comply with relevant legislation and industry standards.
  • Manage all office administrative operations, including setting up new properties on our property management system, and maintaining accurate records of all transactions / communications/ client touch points.
Team Leadership and Development:
  • Manage, mentor, and motivate a team of sales and letting agents.
  • Conduct regular training sessions to enhance team skills and knowledge.
  • Set Key Performance Indicators and monitor progress to achieve targets.

We offer a competitive salary dependent on experience, plus commission, opportunities for career advancement and professional development, a supportive and collaborative work environment, regular one to one personal development plan meetings with your line manager, access to the latest technology and tools to enhance your performance, the support of an experienced, proven and motivated board of directors, being a part of the Group team with its wide property industry skill base, health insurance, the opportunity to drive a ready made brand with freedom and autonomy and the backing of an experienced and established infrastructure, private medical insurance (upon completion of 1 years' service), healthcare cash plan (upon completion of 1 years' service), enhanced annual leave for length of service, Cycle2Work Scheme member, Employee Assistance Programme, and free parking.

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