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3 days ago
A seasoned Senior Service Architect is required to join our Lifecycle Services team as a subject matter expert in lifecycle and supporting services enabling technologies and tooling. This includes device lifecycle management, DaaS, device configuration, disposal services, break/fix, field and dispatch, all within an ITIL framework.
The successful candidate will be able to holistically apply their experience and knowledge of services elements, delivery methodologies, supporting and enabling technologies, risks and dependencies to create lifecycle services solutions. As part of the Services pre-sales team, this role involves detailed assessment of customer requirements, development of service design, and cost calculations specific to their area of expertise.
Key Responsibilities- Collaborate with the established services pre-sales team on the development of solutions/design (technical, operational, commercial).
- Assess and clarify customer requirements as part of services pursuits.
- Map customer requirements against Computacenter existing capabilities and service offerings.
- Leverage Shared Service Factory and other core capabilities to maximize opportunities.
- Evaluate services requirements outside of Computacenter existing capabilities, designing and costing custom solutions with the Lead Deal Architect and delivery teams.
- Develop innovative and cost-efficient end-to-end solution & service design (technical, operational, commercial) for the expertise area, involving vendors and external partners where appropriate.
- Support Lead Deal Architect and/or Sales Specialist in driving innovation & continuous Improvement in the expertise area.
- Prepare and answer bid responses including writing & presenting content in their area of expertise.
- Summarize and outline requirements for transition & transformation based on the service design.
- Ensure effective delivery of assignments using Computacenter's best practice methodologies and tools.
- Adhere to Computacenter policies and procedures in design.
- Create costing for developed service across the entire service areas.
- Obtain necessary approvals for the solution & costing with internal teams as required.
- Work as part of a team on larger solutions to ensure hand over to relevant support organization(s) is successfully completed.
- Participate in creation of customer facing pricing template, ensuring review and approval of commercial / financials as required.
- Build and develop relationships with key stakeholders across Computacenter.
- Organize adequate support internally where required to meet quality and timelines.
- Detailed knowledge in the area of lifecycle and supporting services and enabling technologies and tooling.
- Good knowledge of cross-functional services (governance, service management, ITIL, etc.).
- 5+ years' experience working in a similar role.
- Very good understanding of the market, competition & market pricing.
- Good interpersonal, literacy and numeracy skills.
- Excellent commercial and customer-facing capability in a business-focused IT environment.
- Ability to build relationships and communicate effectively at all levels.
- Negotiation skills for their area of expertise.
- Ability to design and deliver effective presentations to large audiences.
- Analytical and risk-aware approach.
- Capable of working under own initiative but can work as a member of a team and taking the lead where necessary.
- Good verbal and written English language skills.
- Ability to prioritize own workload.
- Personal flexibility & willingness to travel.
- Legally eligible to work in the United States.
In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind. The salary range for this position is approximately $130,000 - $180,000 USD per year, based on location and experience.
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