Accounting Specialist

22 hours ago


Sheffield, Sheffield, United Kingdom Moorepay Limited Full time
About the Role

As a skilled payroll advisor, you will be responsible for providing expert support to clients. This involves communicating with clients, delivering high-quality payroll administration services in line with agreed timescales and service level agreements.

This is a full-time, hybrid role working in our office from Tuesday to Thursday, with Mondays and Fridays spent working from home.

Key Responsibilities:
  • Collaborate with payroll assistants and other advisors to ensure timely, accurate, and secure client payrolls.
  • Owning the client journey, ensuring exceptional service delivery.
  • Responding to client queries about their payroll or systems via email and telephone within service level agreements.
  • Liaising with internal stakeholders to manage client payrolls.
  • Using a CRM to record client interactions.
  • Maintaining awareness of specific client requirements and documenting them within the payroll system.
  • Completing tasks efficiently, adhering to deadlines and instructions.
  • Conducting account reviews.
  • Raising system bugs and improvement ideas.
  • Sharing knowledge with peers to create a team of experts.
  • Coaching and mentoring payroll assistants.
  • Working closely with payroll processors based in India.
  • Sharing ideas to improve processes.
  • Maintaining current statutory and legislative compliance knowledge.
Requirements:
  • Previous experience in payroll, at administrator or advisor level.
  • CIPP or equivalent qualifications desirable.
  • Excellent customer relationship building ability.
  • Strong interpersonal and communication skills.
  • Moorepay HR expertise or alternate platforms desirable.
  • Experience in an outsourcing service provider desirable.
  • Eager to learn and develop.
Benefits:

We are part of the Zellis Group, with over 500 friendly professionals across four offices. We focus on mental health support, work/life balance, and equal opportunities for all.

You will gain:

  • A career packed with opportunity in a stable company.
  • A comprehensive learning and development program.
  • A competitive base salary: £35,000 - £42,000 per annum.
  • 25 days annual leave, plus additional benefits.


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