
Accounting Specialist
22 hours ago
As a skilled payroll advisor, you will be responsible for providing expert support to clients. This involves communicating with clients, delivering high-quality payroll administration services in line with agreed timescales and service level agreements.
This is a full-time, hybrid role working in our office from Tuesday to Thursday, with Mondays and Fridays spent working from home.
Key Responsibilities:- Collaborate with payroll assistants and other advisors to ensure timely, accurate, and secure client payrolls.
- Owning the client journey, ensuring exceptional service delivery.
- Responding to client queries about their payroll or systems via email and telephone within service level agreements.
- Liaising with internal stakeholders to manage client payrolls.
- Using a CRM to record client interactions.
- Maintaining awareness of specific client requirements and documenting them within the payroll system.
- Completing tasks efficiently, adhering to deadlines and instructions.
- Conducting account reviews.
- Raising system bugs and improvement ideas.
- Sharing knowledge with peers to create a team of experts.
- Coaching and mentoring payroll assistants.
- Working closely with payroll processors based in India.
- Sharing ideas to improve processes.
- Maintaining current statutory and legislative compliance knowledge.
- Previous experience in payroll, at administrator or advisor level.
- CIPP or equivalent qualifications desirable.
- Excellent customer relationship building ability.
- Strong interpersonal and communication skills.
- Moorepay HR expertise or alternate platforms desirable.
- Experience in an outsourcing service provider desirable.
- Eager to learn and develop.
We are part of the Zellis Group, with over 500 friendly professionals across four offices. We focus on mental health support, work/life balance, and equal opportunities for all.
You will gain:
- A career packed with opportunity in a stable company.
- A comprehensive learning and development program.
- A competitive base salary: £35,000 - £42,000 per annum.
- 25 days annual leave, plus additional benefits.
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