Restaurant Operations Manager
3 weeks ago
As a Shift Manager at German Doner Kebab, you will play a key role in supporting the franchisee to ensure the store is run efficiently and profitably in accordance with the company policies and procedures.
You will directly lead, coach and inspire all team members to provide total customer satisfaction and a great product at all times, while controlling costs and building sales.
We are looking for someone with proven management experience, ideally gained in the food franchise, restaurant or hospitality sector.
A Shift Manager role with GDK is rewarding and involves working flexible hours in a fun, team environment.
Key Responsibilities:- Action the business performance of the restaurant set by the Restaurant Manager
- Action restaurant sales levels and profitability
- Action marketing activities, such as promotional events and discount schemes
- Prepare reports at the end of the shift/week, including staff control, food control, wastage and sales
Stock Control:
- Order or requisition food and other supplies needed to ensure efficient and continuous operation
Training:
- Provide staff training and ongoing support of staff members. Suitable training will be provided to the successful applicant.
- Ensure storage areas are secure, neat and clean at all times, to maintain high standards of quality control, hygiene, sanitation, health and safety as per GDK policies
- Maintain the food standard and presentation in accordance with GDK Standards
- Ensure the team is polite and efficient and provides excellent services at all times maintaining the exceptional GDK standard and quality
- Meet and greet customers whenever possible
- Make sure the customers are enjoying their GDK meals and take action and investigate and solve to correct any customer queries or complaints
- Thoroughly train staff regarding fire and safety procedures to be aware of all Health, Safety and Fire regulations and to abide by their terms
- Prepare duty rosters maintaining cleanliness and hygiene procedures
- Ability to work in a team and talent for motivating others, have excellent customer service skills and importantly the ability to remain calm under pressure
- Hold a basic Food Hygiene Certificate
- Conduct a daily staff briefing and ensure the staff is punctual and available for each shift
- Support and adhere to the equal opportunities policy of the company
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