Insurance Claims Specialist
4 days ago
We are seeking an experienced Commercial Insurance Account Handler to join our team in Nottingham. This role offers hybrid working arrangements with 3 days per week in the office and 2 days working from home.
About the RoleThis is a fantastic opportunity for a skilled insurance professional to deliver exceptional service to our commercial clients. As a key member of our team, you will work closely with our Account Executives to manage the full client lifecycle from onboarding through to renewal using the Acturis system.
You will be responsible for handling mid-term adjustments and policy amendments efficiently, processing documentation and maintaining accurate client records. Your excellent communication skills will enable you to liaise with insurers to negotiate terms and secure competitive coverage, while providing professional insurance advice within regulatory guidelines.
Key Responsibilities:- Partner with two Account Executives to deliver exceptional service to our commercial insurance clients
- Manage the full client lifecycle from onboarding through to renewal using the Acturis system
- Handle mid-term adjustments and policy amendments efficiently
- Process documentation and maintain accurate client records
- Liaise with insurers to negotiate terms and secure competitive coverage
- Provide professional insurance advice within regulatory guidelines
- Support clients with claims queries and documentation
- Ensure compliance with FCA regulations and company procedures
- Proven experience as a Commercial Insurance Account Handler
- Cert CII qualification (or commitment to obtain)
- Strong understanding of commercial insurance products and markets
- Excellent customer service and communication skills
- Ability to build and maintain strong client relationships
- Attention to detail and accurate documentation skills
- Proficiency in insurance software systems
- Acturis experience is a plus but not essential
- Salary dependent on experience: £35,000 - £45,000 per annum + Company annual bonus
- Hybrid Working
- 25 days holiday (raising each year to a maximum of 28 days)
- 4x death in service benefits
- Support completing CII exams
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