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Work Coordinator

2 months ago

Fiddington, United Kingdom LIBERTY Full time

About Liberty

Liberty is a leading provider of heating and compliance services, committed to delivering value for money solutions that make a positive difference to people and communities.

Job Summary

We are seeking a highly organized and communicative Work Coordinator to join our team. The successful candidate will be responsible for prioritizing and scheduling tasks, managing customer and client relationships, and ensuring regulatory information is up-to-date.

Key Responsibilities

  • Prioritize and schedule backfill and reinstatement tasks
  • Reschedule jobs that fall out of programme
  • Manage contract requirements for a range of jobs
  • Handle calls and schedule a range of works
  • Validate each job to ensure required information is available
  • Manage customer and client relationships
  • Ensure all regulatory information is updated and logged in real-time with status updates on the internal system
  • Provide an efficient and flexible response to operational issues, maintaining levels of service delivery and programme works in line with contract specific requirements and engineer and supervisor capabilities and timescales

Requirements

  • Good level of education
  • Previous call handling/scheduling experience
  • Ability to operate a computerized database system
  • Good knowledge of office working systems
  • Excellent communication skills
  • Ability to work independently and as part of a team
  • Demonstrate strong analytical skills and the ability to manage change

Benefits

  • Pension scheme
  • 23 days Annual Leave, plus Bank Holidays
  • Cycle to Work scheme
  • Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
  • YuLife, includes:
    • Life Insurance/Death in service benefit – 2x annual salary value
    • Smart Health (including round the clock access to 24/7 UK-based GPs)
    • Best Doctors to provide a second opinion on complex cases or diagnosis
    • Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
    • Online Health Check
    • Nutrition consultations
    • Online fitness program
    • YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
    • Free will writing
    • Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
    • Exclusive membership and wellbeing product discounts
    • Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
      • Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
      • Discounted gym membership
      • Savings on cinema tickets, travel, holidays & retail

About Us

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.