Senior Client Relationship Manager
5 days ago
As a Senior Client Relationship Manager at PHMG, you will be responsible for the day-to-day management of accounts, comprising long-standing clients and new clients referred by our expert sales teams. Your role will involve seamless coordination with our creatives to deliver top-quality productions while proactively consulting on clients' ongoing marketing needs.
Key Responsibilities:
- Develop and maintain strong relationships with clients to ensure exceptional customer service and satisfaction.
- Work collaboratively across teams to deliver productions and audio projects to exemplary standards, exceeding client expectations with high levels of communication and project management.
- Identify commercial opportunities within client bases and foster long-term client relationships through a contact model tailored to each client's needs.
- Monitor client satisfaction and key metrics, spotting trends in data and planning ahead to ensure continuous improvement.
- Seek guidance and support from peers and the network, demonstrating a commitment to personal development.
What You'll Get in Return:
- Competitive salary and rewards.
- Career development and progression linked to performance.
- Free gym membership at PureGym.
- All expenses paid company events in sought-after venues.
- Birthday time off to celebrate.
- On-site barber and beautician.
- Exciting social scene and lively atmosphere.
- Creative, spacious offices with breakout areas and bar.
- Fundraising initiatives for the PHMG Foundation.
- Cycle to work scheme.
- Smart pension scheme.
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