Senior Client Relationship Manager

5 days ago


Manchester, United Kingdom PHMG Full time

As a Senior Client Relationship Manager at PHMG, you will be responsible for the day-to-day management of accounts, comprising long-standing clients and new clients referred by our expert sales teams. Your role will involve seamless coordination with our creatives to deliver top-quality productions while proactively consulting on clients' ongoing marketing needs.

Key Responsibilities:

  • Develop and maintain strong relationships with clients to ensure exceptional customer service and satisfaction.
  • Work collaboratively across teams to deliver productions and audio projects to exemplary standards, exceeding client expectations with high levels of communication and project management.
  • Identify commercial opportunities within client bases and foster long-term client relationships through a contact model tailored to each client's needs.
  • Monitor client satisfaction and key metrics, spotting trends in data and planning ahead to ensure continuous improvement.
  • Seek guidance and support from peers and the network, demonstrating a commitment to personal development.

What You'll Get in Return:

  • Competitive salary and rewards.
  • Career development and progression linked to performance.
  • Free gym membership at PureGym.
  • All expenses paid company events in sought-after venues.
  • Birthday time off to celebrate.
  • On-site barber and beautician.
  • Exciting social scene and lively atmosphere.
  • Creative, spacious offices with breakout areas and bar.
  • Fundraising initiatives for the PHMG Foundation.
  • Cycle to work scheme.
  • Smart pension scheme.

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