Store Manager

4 weeks ago

Chelsea, Greater London, United Kingdom The White Company Full time
About The White Company

We are a leading lifestyle brand with a passion for delivering exceptional customer experiences. Our story began in 1994 with a vision to create a company that specialized in stylish, white, designer-quality items for the home. Today, we have 72 stores across the UK and a highly successful online business.

Job Summary

We are seeking a highly skilled and experienced Store Manager to lead our flagship store. As a Store Manager, you will be responsible for managing the business through the team to maximize profit while delivering exceptional customer service and maintaining the brand image.

Key Responsibilities
  • Maximize contribution by achieving budget sales and controlling costs
  • Facilitate commercial floor visits with directors and senior members of the business
  • Work closely with GM/DGM to develop and deliver sales strategies
  • Maintain competitive awareness by continuously monitoring the competition and react accordingly to meet customer demand
  • Analyze sales figures and category reports to make commercial decisions and initiate changes to improve sales
  • Manage stock levels and make key decisions about stock control
  • Manage store costs without jeopardizing store objectives
  • Ensure staff recruitment is maintained in line with staffing budgets
  • Manage the content and frequency of staff training to develop and motivate staff to achieve highest possible levels of customer service and performance
  • Manage the customer experience as part of the TWC multi-channel strategy
  • Provide future managers for succession planning
  • Manage the performance and development of the management team
  • Manage store presentation including cleanliness, visual display, and merchandising to be reflective of the brand
  • Provide feedback and information on product performance and development to the appropriate departments
  • Maintain open communication up and down within the store, across to other departments, and ultimately with the customer
  • Responsible for adherence within the store of all company policies and procedures, as per the policies and procedures manual
What We Offer

We value our employees for always going the extra mile for every one of our customers. We reward this with great benefits and competitive salaries.

  • 50% discount on our products
  • 25 days holiday rising to 28 during service
  • A Volunteer Day with a charity of your choice
  • In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually
  • Perk Place Benefits Platform offering a variety of discounts across wellbeing and lifestyle
  • Automatic enrolment into the Group Personal Pension scheme
  • Wagestream Money Management app giving you power over your pay and supports financial wellbeing
  • Private Medical Insurance
  • Following successful probationary completion, you'll be covered by our life assurance plan
  • Social - Christmas party/social events throughout the year
Our Commitment to Equality, Diversity, and Inclusion

We are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

Our Commitment to Sustainability

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.

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