IT Solutions Specialist
2 weeks ago
Job Opportunity
We are seeking an IT Solutions Specialist to join our team based in East Lancashire. As a Technical Support Expert, you will be responsible for providing exceptional technical support to our clients across the UK.
The ideal candidate will have experience working with MSPs and Microsoft Partners, with a strong background in supporting Windows Server, Virtualisation, and Microsoft Azure. Additionally, they should be proficient in Microsoft 365, including SharePoint, Exchange Online, Teams, and Azure/365 features such as Azure Active Directory, Azure Virtual Machines, Intune Endpoint Manager.
Our client is an IT Managed Service Provider that specializes in providing business IT solutions to SME and Enterprise clients. They offer an exciting career opportunity with a competitive salary up to £32k base, plus benefits including company events, pension scheme, performance bonus, free parking, private medical insurance, and sick pay.
The successful candidate will be expected to meet strict SLAs, follow procedures, and participate as a full team member in the engineering team to assist the helpdesk team in resolving complex tickets. Excellent communication skills and the ability to speak to both technical and non-technical clients at the appropriate level are essential.
In this role, you will liaise with leading vendors, including Microsoft, Dell, HP, Acronis, StarWind, Sophos, and Cisco. If you are interested in this position, please apply now.
Key Responsibilities:
- Provide technical support to clients across the UK
- Support Windows Server, Virtualisation, and Microsoft Azure
- Manage Microsoft 365, including SharePoint, Exchange Online, Teams, and Azure/365 features
- Meet strict SLAs and follow procedures
- Liaise with leading vendors
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