Senior Client Relationship Manager

1 week ago


Bristol, Bristol, United Kingdom Solsoft Group Full time

Job Title: MSP Account Manager

About the Role

At Solsoft Group, we are seeking an experienced MSP Account Manager to join our team. The successful candidate will be responsible for defining and maintaining client environments, ensuring client satisfaction, and assisting with onboarding new clients.

Key Responsibilities

  • Identify alignment issues using internal processes and trends via ticket analysis to reduce client issues
  • Champion best practices around Cyber Security, staff cyber awareness training, and assisting clients with Cyber Essentials accreditation
  • Collaborate with Centralised Services, Service Desk, Accounts, and the vCIO to achieve client goals

Requirements

  • 5 years of experience in an MSP in a similar role
  • Account Management and Sales skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and remotely
  • Understanding of current technology and its benefits for SMEs and NFPs
  • Ability to visit customers in the South and Southwest

What We Offer

  • Competitive package including car allowance


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