Senior Provider Liaison Officer

15 hours ago


Middlesbrough, Middlesbrough, United Kingdom North East Ambition Full time

About Us

North East Ambition is committed to delivering high-quality services to the people of Middlesbrough.

Our Strategic Commissioning and Procurement Team works tirelessly to ensure that our services meet the highest standards.

We are seeking a highly skilled Quality Support Officer to join our team.


Job Description

The successful candidate will work closely with Providers to ensure high-quality service provision.

This involves developing and implementing strategies to enhance service quality, identifying areas for improvement, and collaborating with other stakeholders to achieve shared goals.

The ideal candidate will have excellent communication skills, a creative approach to problem-solving, and good IT skills.

The salary for this position is approximately £34,500 per annum, based on a 37-hour week.

Key Performance Indicators

  • Improved service quality ratings.
  • Increased customer satisfaction.
  • Effective collaboration with Providers and other stakeholders.

Requirements

  • Degree in a relevant field (e.g., social care, business administration).
  • Excellent communication and interpersonal skills.
  • Ability to think creatively and solve problems effectively.
  • Good IT skills, including Microsoft Office.

What We Offer

  • Generous leave entitlement.
  • Access to discounts from local businesses.
  • An excellent pension scheme.


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