Handover Specialist

4 weeks ago


York, York City, United Kingdom Vantage Motor Group Full time

About the Role



As a Handover Specialist at Vantage Motor Group, you will be responsible for providing a tailored handover experience for each customer. This involves ensuring customers have a full introduction to all specifications available within their vehicle. You will work closely with the customer to provide accurate information and timely communications leading up to their vehicle delivery. Your goal is to exceed customer expectations by providing a personal service and ensuring every customer receives a personalised follow-up. To succeed in this role, you will need strong communication skills, the ability to adapt to each customer, and a drive to exceed in every task you encounter.

What benefits we offer our employees:

  • Preferential rates for servicing/repairs on your family and friend's cars
  • Enhanced maternity and paternity package
  • 30 days of holiday (inclusive of bank holidays) which increases with service up to 33 days
  • Staff Car Scheme
  • Training and on-going development with Vantage and the Award Winning Toyota Academy
  • Access to a membership with shopping discounts
  • Specsavers voucher
  • Contributory workplace pension scheme

As a Handover Specialist, you will be enrolled on to all courses relevant to you and your role. As your career progresses, we offer fantastic opportunities to develop with the brand but also within the Vantage group by giving supported training and an environment where we encourage personal growth.

Our Ideal Handover Specialist:

  • Good level of general education At least GCSE English and Maths
  • IT skills, (MS Word, PowerPoint and Excel)
  • Previous work experience within a corporate environment, hospitality and/or customer service experience
  • You must hold a full clean UK Driving licence

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