Community Liaison Coordinator

2 months ago

Yorkshire, United Kingdom Fortem Cares Full time

About the Role

Fortem Cares is seeking an experienced Resident Liaison Officer to join our team in Rotherham. As a key member of our customer service team, you will play a vital role in delivering exceptional customer satisfaction across our business.

Key Responsibilities

  • Work closely with clients' resident officers to ensure seamless communication and issue resolution.
  • Liaise with site managers to coordinate responses to customer issues and update residents accordingly.
  • Notify customers of intended start dates for work and update them on progress.
  • Record and notify both clients' resident officers and site managers of resident refusals or access issues.
  • Deal with resident issues and enquiries on a day-to-day basis, recording all complaints.
  • Monitor emails from clients and action as required.
  • Complete a diary on every visit, recording relevant information including resident comments, property tidiness, and work progress.

Essential Criteria

  • Excellent communication and interpersonal skills.
  • Previous experience in a customer-facing environment.
  • Ability to deal with sensitive situations.
  • Resilience and strong negotiation skills.
  • Keen problem-solving ability.
  • Full driving license.
  • Organized and able to prioritize.
  • Proficiency in Microsoft Office.

Desirable Criteria

  • Previous social housing experience.
  • Awareness of diversity issues.
  • SMSTS, Scaffold Inspection.

Personal Qualities

At Fortem Cares, we value a balance of skills and experience, but also look for individuals who embody our core values: honesty, trustworthiness, respect, helpfulness, and cooperation. As a Resident Liaison Officer, you will:

  • Recognize your own strengths and limitations, playing to your strengths and using strategies to minimize the impact of your limitations.
  • Reflect regularly on your experiences and performance, constantly seeking to improve.
  • Model behavior that shows respect, helpfulness, and cooperation.
  • Respond positively and with resilience to setbacks.
  • Recognize people's needs and motivations, acknowledging the feelings and views of all parties.
  • Make best use of available resources and seek new sources of support when necessary.
  • State your own position and views clearly and confidently in conflict situations.
  • Share and encourage others to share information and knowledge.
  • Recognize the importance of relationships and build them across the organization.
  • Understand and address stakeholders' needs.
  • Identify your customers' needs and expectations and strive to deliver them.

  • Resident Liaison Officer

    5 months ago

    Yorkshire, United Kingdom Fortem Cares Full time

    The Role Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced Resident liaison Officer to join Fortem, based in Rotherham with travel across the surrounding area. The Resident liaison Officer will work on a full-time basis you will aim to deliver and improve the level of customer and client...

  • Community Responder

    5 months ago

    Yorkshire, United Kingdom Locala Community Partnerships CIC Full time

    Overview: **Welcome to Locala Health and Wellbeing - proud to provide NHS community healthcare services. We help people have better lives - and you can too.** Locala Health and Wellbeing embraces diversity and inclusion and strives to become an organisation that celebrates and values the individuality of our colleague's lived experiences. Locala recognises...

  • Resident Liaison Officer

    2 weeks ago

    Yorkshire, United Kingdom Fortem Cares Full time

    The RoleWe are seeking an experienced Resident Liaison Officer to join our team at Fortem Cares. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our residents, ensuring their needs are met and their expectations are exceeded.Key ResponsibilitiesWork closely with our clients'...

  • Resident Liaison Officer

    1 month ago

    Yorkshire, United Kingdom Fortem Cares Full time

    The RoleWe are seeking an experienced Resident Liaison Officer to join Fortem Cares, based in Rotherham with travel across the surrounding area. The successful candidate will work on a full-time basis, delivering and improving the level of customer and client satisfaction across the business.The ProjectKey responsibilities include:Working closely with the...

  • Resident Liaison Officer

    2 months ago

    Yorkshire, United Kingdom Fortem Cares Full time

    About the RoleFortem Cares is seeking an experienced Resident Liaison Officer to join our team in Rotherham. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the Site Manager in their duties.Key ResponsibilitiesWork closely with the client's resident officer(s) to ensure seamless communication...

  • Customer Relations Officer

    2 months ago

    Yorkshire, United Kingdom Fortem Cares Full time

    About the RoleFortem Cares is seeking an experienced Resident Liaison Officer to join our team in Rotherham. As a key member of our customer service team, you will play a vital role in delivering exceptional customer satisfaction across our business.Key ResponsibilitiesWork closely with clients' resident officers to ensure seamless communication and issue...

  • Project Coordinator

    2 weeks ago

    West Yorkshire, United Kingdom Education Development Trust Full time

    Job Title: Project CoordinatorLocation: West Yorkshire area based (Hybrid)This is a full-time fixed-term contract until March 2025. (37 hours per week)The Work and Health Programme is funded by the UK Shared Prosperity Fund and managed by the West Yorkshire Combined Authority. It is a comprehensive, collaborative initiative that extends support to workless...

  • Senior Community Nurse

    2 weeks ago

    West Yorkshire, United Kingdom Leeds Community Healthcare NHS Trust Full time

    Unlock Your Potential as a Senior Night NurseAre you a dedicated and passionate nurse seeking a challenging role that aligns with your values? At Leeds Community Healthcare NHS Trust, we strive to deliver exceptional care that exceeds expectations. As a Senior Night Nurse, you will play a vital role in our Neighbourhood Night Service, providing clinical...

  • Business Development Liaison

    3 weeks ago

    Yorkshire, United Kingdom Addleshaw Goddard Full time

    Business Development Coordinator RoleWe are seeking a skilled Business Development Coordinator to support our Business Development and Client Support Teams.Key Responsibilities:Aid in the creation of key written materials, including bids and reports.Provide logistical support during events and client meetings.Ensure timely and accurate delivery of client...

  • Business Development Liaison

    3 weeks ago

    Yorkshire, United Kingdom Addleshaw Goddard Full time

    Business Development Coordinator RoleWe are seeking a skilled Business Development Coordinator to support our Business Development and Client Support Teams.Key Responsibilities:Aid in the creation of key written materials, including bids and reports.Provide logistical support during events and client meetings.Ensure timely and accurate delivery of client...

  • Clinical Care Coordinator

    2 weeks ago

    West Yorkshire, United Kingdom Leeds Community Healthcare NHS Trust Full time

    Job Summary: We are seeking a highly skilled and dedicated nurse to join our team as a Clinical Care Coordinator. As a key member of our Night Service team, you will be responsible for coordinating and managing care for patients and supporting our Nursing Assistants overnight. Key Responsibilities:Deliver clinical care to patients and support Nursing...

  • Insurance Client Liaison Specialist

    2 weeks ago

    North Yorkshire, United Kingdom WorkwithYorkshire Full time

    Job Title: Insurance Client Liaison SpecialistJob Summary: We are seeking an experienced Insurance Client Liaison Specialist to join our team at WorkwithYorkshire. The successful candidate will be responsible for securing new business, handling mid-term adjustments and renewals, and providing excellent customer service to our clients.Key...

  • Business Development Liaison

    4 weeks ago

    Yorkshire, United Kingdom Addleshaw Goddard Full time

    About the Role:We are seeking a highly skilled Business Development Coordinator to support our Business Development and Client Support Teams at Addleshaw Goddard.Key Responsibilities:Aid in the creation of key written materials, including bids and reports, to drive business growth and development.Provide logistical support during events and client meetings,...

  • Business Development Liaison

    2 months ago

    Yorkshire, United Kingdom Addleshaw Goddard Full time

    About the Role:We are seeking a highly skilled Business Development Coordinator to support our Business Development and Client Support Teams at Addleshaw Goddard.Key Responsibilities:Aid in the creation of key written materials, including bids and reports, to drive business growth and development.Provide logistical support during events and client meetings,...

  • Business Development Liaison

    1 month ago

    Yorkshire, United Kingdom Addleshaw Goddard Full time

    Business Development Coordinator RoleWe are seeking a highly skilled Business Development Coordinator to support our Business Development and Client Support Teams.The successful candidate will be responsible for:Aiding in the creation of key written materials, such as bids and reports, to support business growth initiatives.Providing logistical support...

  • Business Development Liaison

    1 month ago

    Yorkshire, United Kingdom Addleshaw Goddard Full time

    Business Development Coordinator RoleWe are seeking a highly skilled Business Development Coordinator to support our Business Development and Client Support Teams.The successful candidate will be responsible for:Aiding in the creation of key written materials, such as bids and reports, to support business growth initiatives.Providing logistical support...

  • Project Coordinator

    15 hours ago

    South Yorkshire, Yorkshire And The Humber, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full time

    Project CoordinatorWho is our client?They are award-winning design and build specialists producing outstanding projects from pubs, bars and hotels to offices, universities and schools.They also have a specialist Facilities Management team supplying industry leading, insured and approved contractors to advise on and schedule works to help keep your business...

  • Project Coordinator

    2 weeks ago

    South Yorkshire, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full time

    Project CoordinatorWho is our client?They are award-winning design and build specialists producing outstanding projects from pubs, bars and hotels to offices, universities and schools.They also have a specialist Facilities Management team supplying industry leading, insured and approved contractors to advise on and schedule works to help keep your business...

  • Care Coordinator

    2 weeks ago

    Calderdale, West Yorkshire, United Kingdom Nurses Friend Full time

    Care coordinator required for a Homecare Team based in HX2. Full-time, permanent position. Applications will only be accepted from applicants with a UK driving licence with own car. We are looking for someone who has worked in a care setting for at least 5 years, who has hands-on experience and also a minimum of 2 years experience as a...

  • Customer Liaison Manager

    1 month ago

    Doncaster, South Yorkshire, United Kingdom Approach Personnel Ltd Full time

    My client, a new homes developer with incredible growth plans are seeking an experienced Customer Liaison Manager to cover their South Yorkshire region. We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are...