Technical Support Specialist for Global Manufacturing

7 days ago


Derby, Derby, United Kingdom HYERED LIMITED Full time

A leading global manufacturer is seeking a skilled Technical Support Engineer to join their team. This exciting opportunity offers a competitive package, including a company car, and provides a platform for career growth and development.

The successful candidate will work closely with customers to provide technical support and solutions, leveraging their mechanical and electrical expertise to resolve complex issues.

Key Responsibilities:

  • Provide technical support to customers and technicians via telephone and online channels
  • Analyse fault causes using mechanical and electrical documentation
  • Build and maintain relationships with internal and external customers
  • Diagnose faults and recommend solutions
  • Liaise with group companies to resolve escalated cases
  • Assign and schedule technicians as needed

Requirements:

  • Experience in diagnosing electrical and mechanical faults
  • A relevant apprenticeship or equivalent experience
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft programs

Travel required for this role.



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