Reservations Executive

2 weeks ago


City of London, United Kingdom Hotel Saint Full time
Job Description

We are seeking a highly skilled Reservations Executive to join our team at Hotel Saint in the hospitality industry. The successful candidate will have experience in reservations and/or front office and will be able to handle a high volume of incoming bookings with a high level of accuracy and attention to detail.

Key Responsibilities
  • Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the guest's expectation.
  • Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
  • Upsell to higher room types and recommend add-on products and services wherever possible.
  • Book and block bedrooms using hotel standards.
  • Follow up all tentative and prospect business and ensure guarantee and/or release deadlines are always met.
Requirements
  • Fluent in spoken and written English.
  • Excellent communication skills.
  • Adaptability and ability to find solutions to different problems.
  • Proven experience working in a fast-paced environment and multitasking.
  • Proficient in the use of Microsoft Office suite and Opera PMS.
  • Previous experience as a receptionist or reservation agent in a hotel environment.
Benefits
  • A competitive salary and 28 days holiday.
  • Nutritious meals provided during the day.
  • Regular team get-togethers, summer party, and spectacular Winter Ball.
  • Excellent discounts across Hotel Saint.
  • Ongoing training opportunities to support internal promotions.
  • A monthly diversity and inclusion calendar, full of events for you to learn, celebrate, and make a positive impact.


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