About the Role:

We are seeking a highly skilled and experienced Reception Supervisor to join our team at Melia White House Hotel. As a key member of our front desk team, you will be responsible for ensuring that all guests receive a warm and welcoming experience.

Key Responsibilities:

• Supervise and organize all staff on the duty shift to ensure maximum cover on the desk at all times.
• Ensure that all special requests for regular guests, VIPs, and groups are actioned with guidance from the Reception Management team.
• Ensure the hotel's credit procedure is adhered to at all times, with guidance from the Reception Management team if required.
• Assist the Reception Management team in the implementation of new procedures and coordination of training.
• Ensure that all guests are met at Reception with courtesy and that any complaints are dealt with promptly and efficiently with guidance from the Reception Management team.

Requirements:

• OPERA knowledge
• Fluency in English and additional Spanish would be beneficial
• Prior experience in a similar role

What We Offer:

• Holidays: 28 days holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months probation)
• Discounted dental and health cover with HSF
• Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work
• Meals on duty, Payday Parties and Laundry