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Support Specialist

2 months ago

Britain Roman province, United Kingdom Riverside Full time
About the Role

We are seeking a highly motivated and compassionate Support Officer to join our team at Riverside. As a Support Officer, you will play a vital role in providing care and support to our clients, enabling them to make informed decisions about their lives and increase their sense of wellbeing.

Key Responsibilities
  • Conduct assessments to identify and prioritize client needs
  • Develop and implement SMART goal planning to provide needs-led holistic support
  • Create an environment that promotes opportunities for clients to develop, learn, and enable skills towards independence
  • Provide a comprehensive support planning service to clients in line with departmental policies, procedures, and approach
  • Ensure clients are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation
  • Set up and maintain client files and ensure accurate and up-to-date records are kept of support provided to clients in accordance with HCS policies
About You

We are looking for someone who believes in working together as part of a team, shares our values, and is committed to achieving positive outcomes for all of our clients. The ideal candidate will have:

  • Experience of working with vulnerable people with a range of needs in a support capacity
  • A genuine passion for working with people
  • Good communication skills and the ability to engage with and respect the needs of vulnerable people
  • Excellent team working skills with a creative flair and ability to think outside of the box
  • Housing sector knowledge including housing benefit applications
  • Strong IT and social media skills to manage and maintain administration and recording systems
About Riverside

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies, or a richer network and sense of self achievement.

We offer a wide range of benefits, including competitive pay, generous pension, 28 days holidays plus bank holidays, flexible working options, investment in your learning, personal development, and technology, and a wide range of benefits.

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.